A Quality Management Plan (QMP) helps guide the Program Manager (PM) and project personnel to execute quality management and quality assurance activities for a project or program. The QMP is normally developed by a contractor and reviewed by the customer. Quality is the degree to which the project fulfills requirements.
Definition: Quality Management is the act of overseeing all activities and tasks that must be accomplished to maintain a desired level of excellence. This includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement.
Purpose of Quality Management Plan (QMP)
The purpose of the QMP is to describe how quality will be managed throughout the lifecycle of the project. Quality management planning determines quality policies and procedures relevant to the project for both project deliverables and project processes, defines who is responsible for what, and documents compliance.
Template: Sample Quality Management Plan (QMP)
Quality Management Plan (QMP) Key Components
A quality management plan identifies the key quality components listed below:
- Project Deliverables & Project Processes: The key project deliverables and processes are subject to quality review.
- Deliverable Quality Standards: The quality standards are the “measures” used to determine a successful outcome for a deliverable. These standards may vary dependent on the type of information technology project.
- Customer Satisfaction: The customer satisfaction criteria describe when each deliverable is complete and acceptable as defined by the customer. Deliverables are evaluated against these criteria.
- Quality Control Activities: The quality control activities that monitor and verify that the project deliverables meet defined quality standards.
- Process Quality Standards: The quality standards are the “measures” used to determine if project work processes are being followed.
- Stakeholder Expectations: Stakeholder expectations describe when a project process is effective as defined by the project stakeholders. An example is the review and approval of all high-impact changes to the project.
- Quality Assurance Activities: The quality assurance activities that monitor and verify that the processes used to manage and create the deliverables are followed and are effective.
4 Steps of a Quality Management Plan (QMP) Methodology
Step 1: Plan the Development of the QMP
- Identify the customers Quality Objectives. Help customers express quality expectations in an objective, quantitative terms.
- Identify professional standards including legal, environmental, economic, code, life safety, and health.
- Balance needs and expectations of customers and stakeholders with cost, schedule, and professional standards. Evaluate the costs and benefits of selected quality objectives and the processes to be used to achieve objectives.
- Develop an effective plan and processes, including quality assurance and quality control procedures, to achieve objectives. Consider risk/hazard factors and complexity of the project and adapt processes to provide the requisite level of quality. Document in the risk management plan any project variations from the local QMP requirements.
- Develop performance measure thresholds to ensure agreement on the definition of success relative to Quality Objectives.
- Ensure customer endorsement of all quality objectives included in the Quality Management Plan.
Step 2: Execute the QMP
- Do the work according to the approved Program Management Plan (PMP) and standard operating procedures.
- Project execution is a dynamic process. The PDT must communicate, meet on a regular basis, and adapt to changing conditions. The Quality Management Plan and PMP may require modification to ensure that project objectives are met.
- Document in Lessons Learned.
Step 3: Perform Quality Checks
- Perform independent technical review, management oversight, and verification to ensure that quality objectives are met consistent with District Quality Management Plans.
- Check performance against the PMP and Customer Quality Objectives performance measures thresholds to verify that performance will accomplish Quality Objectives and to verify sufficiency of the plan.
- Share findings with all project stakeholders to facilitate continuous improvement.
Step 4: Take Corrective Action if Necessary
- If performance measures thresholds are exceeded, take specific corrective actions to fix the systemic cause of any non-conformance, deficiency, or other unwanted effects.
- Document quality improvements that could include appropriate revisions to the quality management plan, alteration of quality assurance and control procedures, and adjustments to resource allocations.
AcqLinks and References:
- Template: IT Project Quality Management Plan (QMP)
- Template: Sample Quality Management Plan (QMP)
- Template: Design-Build Quality Management Plan (QMP) Outline