A Quality Management Plan (QMP) helps guides the Program Manager (PM) and project personnel execute quality management and quality assurance activities for a project or program. The purpose of the QMP is to describe how quality will be managed throughout the lifecycle of the project. Quality management planning determines quality policies and procedures relevant to the project for both project deliverables and project processes, defines who is responsible for what, and documents compliance. A QMP is developed by a contractor. Quality is the degree to which the project fulfills requirements.

The QMP identifies these key components:

  • Project Deliverables & Project Processes:  The key project deliverables and processes subject to quality review.
  • Deliverable Quality Standards:  The quality standards that are the “measures” used to determine a successful outcome for a deliverable. These standards may vary dependent on the type of information technology project.
  • Customer Satisfaction:  The customer satisfaction criteria describe when each deliverable is complete and acceptable as defined by the customer. Deliverables are evaluated against these criteria.
  • Quality Control Activities: The quality control activities that monitor and verify that the project deliverables meet defined quality standards.
  • Process Quality Standards:  The quality standards that are the “measures” used to determine if project work processes are being followed.
  • Stakeholder Expectations: Stakeholder expectations describe when a project process is effective as defined by the project stakeholders. An example is the review and approval of all high impact changes to the project.
  • Quality Assurance Activities: The quality assurance activities that monitor and verify that the processes used to manage and create the deliverables are followed and are effective.

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Updated: 6/13/2018

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